With his approachable demeanor, Joel Balsley has prided himself on being a reliable and ever-present resource for Roanoke homebuyers since 2009. Merriam Webster defines “reliable” as, “…dependable; giving the same result on successive trials,” and though this may seem a common trait, it is all too commonly an uncommon experience for homebuyers. Joel recounts stories shared with him in which homebuyers’ anxieties and woes rise as information about loan status is unavailable. Joel states with confidence, “Unless I am with a client, I am going to answer my phone.”\ With honesty and efficiency, Joel places a high value on the client’s need to know. He says, “I take the time to fully explain every form they are signing. I explain the process of underwriting and approval conditions. I tell my clients, ‘Here’s what happens from this point forward’ and when they can expect to hear from me again. When people see that you are readily available, that you are going to answer their text at 11:00 at night if something comes up that makes them nervous, and that you are going to do what you say you are going to do, then they can relax. They always know they can find me.” Experienced in Conventional, FHA, VHDA, USDA, and Jumbo, and one of the area’s top specialists in 203K renovation loans, Joel matches his reliability with industry knowledge and competence. He’s poised and ready to share information and guide the loan process for each client seeking to become a homeowner.